Privacy Policy
Effective Date: November 3, 2025
Last Updated: November 3, 2025
Introduction
Welcome to RiverRun Digital ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (riverrun.digital) or use our social media management services.
Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide to us when you:
Fill out contact forms or service inquiry forms
Sign up for our services
Subscribe to our newsletter
Communicate with us via email or phone
Provide access to your social media accounts
This information may include:
Name and business name
Email address
Phone number
Business address
Social media account credentials
Payment information
Business information (industry, services, target audience)
Content preferences and brand guidelines
Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Pages visited and time spent
Referring website
Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
Provide and manage our social media management services
Create, schedule, and post content on your behalf
Communicate with you about your account and services
Process payments and billing
Respond to inquiries and provide customer support
Send service updates and marketing communications (with your consent)
Improve our website and services
Analyze usage patterns and optimize user experience
Comply with legal obligations
Prevent fraud and ensure security
Social Media Account Access
As part of our services, you grant us access to your social media accounts. We commit to:
Use account access solely for providing agreed-upon services
Maintain the confidentiality of your login credentials
Never post content without your approval (as outlined in service agreement)
Follow platform terms of service and community guidelines
Implement security measures to protect account access
Revoke our access immediately upon service termination
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers: We may share information with trusted third-party vendors who assist us in operating our business (payment processors, hosting providers, analytics tools, scheduling platforms).
Social Media Platforms: Content and information are shared on social media platforms as part of our service delivery (Facebook, Instagram, LinkedIn, etc.).
Legal Requirements: We may disclose information if required by law, court order, or governmental request, or to protect our rights and safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
With Your Consent: We may share information with your explicit permission.
Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:
Secure socket layer (SSL) encryption
Password-protected systems
Limited employee access to personal information
Regular security assessments
Secure storage of social media credentials
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you terminate services, we will:
Delete or anonymize your personal information within 90 days
Remove our access to your social media accounts
Retain certain information if required by law or for legitimate business purposes
You may request earlier deletion by contacting us.
Your Privacy Rights
Depending on your location, you may have the following rights:
Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Opt-Out: Unsubscribe from marketing communications
Data Portability: Request transfer of your data to another service
Objection: Object to certain processing of your information
To exercise these rights, contact us at info@riverrun.digital or (828) 516-7700.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience. You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.
Types of cookies we use:
Essential cookies (required for website operation)
Analytics cookies (to understand usage patterns)
Marketing cookies (to deliver relevant content)
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.
California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information
Right to deletion
Right to non-discrimination
We do not sell personal information.
International Users
RiverRun Digital is based in Murphy, North Carolina, USA. If you access our services from outside the United States, your information may be transferred to and processed in the United States, which may have different data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
Mobile Information No-Sharing Clause
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS/Mobile Messaging Terms & Conditions
By opting into our messaging program, you consent to receive recurring marketing and transactional text messages from us at the mobile number provided.
Program Description: Messages may include appointment reminders, updates, alerts, and promotional offers.
Message Frequency: Message frequency varies based on user interaction.
Cost: Message and data rates may apply.
How to Opt-Out (STOP): You can cancel the SMS service at any time. Just text "STOP" to the number from which you received the message. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
Support (HELP): If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at help@riverrun.digital
Privacy: We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
RiverRun Digital
Murphy, NC
Email: info@riverrun.digital
Phone: (828) 516-7700
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.